Call centre

What is Call Centre Services?

Infraplex Call Centre Services are a call centre software solution built around the understandings that Call Centre’s need options and flexibility to meet their requirement.

Our Call Centre software delivers a reliable and highly-customizable contact center solution with sophisticated features and functionality for a broad range of call Centre’s – on-premises or in the cloud and will allow your agents to have more professional interactions.

Our call centre software solution built around the understandings that Call entre’s need options and flexibility to meet their requirement. We also offer all the tools you need to succeed in your business, like an advance reporting module and auto dialing capabilities to provide mass outbound calling.

Our Call Centre software delivers a reliable and highly-customisable contact center solution with sophisticated features and functionality for a broad range of call centers – on-premises or in the cloud and will allow your agents to have more professional interactions.

What can a call centre do for me?

  • Can be deployed on-premises or hosted
  • Integration with Wanatel PBX
  • ​Integrated IVR/Auto Attendants – callers can be directed to appropriate queues by following simple voice prompts
  • Automatic Call Distribution (ACD) – callers are routed to the right queues based on the agents skills and availability (in option)
  • Call Queuing – callers never receive a busy signal and can wait in a queue until an agent becomes available
  • Remote Agents – agents can login from remote geographically
  • Monitoring and Reporting – both real-time monitoring and historical reporting provides Call Center management
  • Manager interfaceto monitor agents in real time
  • Hardware and Software
  • Set different campaigns and Music On Hold for different agents
  • Automatically stores a list of numbers to be called back later
  • Inbound & Outbound control
  • Call recording
  • IVR

Do these issues plague your business?

We can help you with these issues and increase productivity

Need to streamline your outbound call systems?

Our Call Centre software delivers a reliable and highly-customisable contact center solution with sophisticated features and functionality for a broad range of call centers – on-premises or in the cloud and will allow your agents to have more professional interactions.

Security Fears?
Worried that vulnerable servers, laptops or PCs may be putting your organization or company data at risk?

Lost Data?
What would be the impact of a hardware failure or if a laptop was stolen and critical business data was lost?

Untimely Network Failures?
Not knowing what will fail and when, and then having to wait for a technician to arrive?

Regulatory pressures?
Do you have to demonstrate compliance or provide audit data?

Features

Reporting

Call Centre systems can enhance productivity and provide essential client information. Some of the reporting features that call centre services  can assist management with upsell rates, revenue per call, case times, case categories, and the ability to evaluate call volume.

Data Access

With call centre services, agents have better access to a client’s data. This software organizes clients’ data centrally, having information about everything ranging from personal info to the clients’ purchase and service history. This allows agents to interact with clients in a more timely, comprehensive and customized manner.

IT Responsive Support

Our helpdesk and team of engineers are available to assist with all you support needs. Remote support is a click away!

Benefits

Improve Customer Service

Our Network Operations Centre will help resolve issues before they impact your business

Improve Productivity

Customer experience is improved when call centre agents deliver appropriate and accurate information with a customized touch. Call centre software streamlines data processing, thus it promotes increased customer retention and brand loyalty.

The database is also ideal for recording, observing and evaluating customer feedback about products and services as this feedback is essential in knowing customer requirements and coming up with more significant customer experiences.

Easy-to-use

Since businesses are migrating to cloud storage as a more cost effective, safe solution to use. The system itself is simple to use, making it the perfect choice for your call centre agents.

Our pricing options

We have a few pricing options to suit any size company

Call Centre Agent
Our solutions are charged per call centre agent seat. This will be a monthly cost that ensures appropriate configuration and on going support.

Call centre auto dialer R200.00 per agent.

Setup and Numbers

Setup is required for intial call centre configuration and installation.

Costs per inbound and outbound number.

Software
Call centre software implemented for tracking, processing and initializing auto dialing capabilities.

Interested?

Let’s talk about how Infraplex can be your ICT partner.