Check that all your Internet equipment is powered on
Reboot all equipment
Check if there is a red light on your Fibre converter, this could mean there is a break in your fibre
Contact our helpdesk
My internet is slow what should I do?
Perform a speed test
Disconnect all devices from the network. Plug a computer into the the router directly with a network cable. Visit the URL: www.speedtest.net check the speed you are testing at and compare this to your contracted speed.
Interference often affects the performance of Wi-Fi inside your home. There are a several causes for this interference including but not limited to; The placement of your Wi-Fi router, mirrors and glass, internal wall material and thickness, other Wi-Fi devices e.g. cordless phones, baby monitors, microwave ovens and other Wi-Fi access points. Due to the volatility of Wi-Fi, services delivered over this medium cannot be guaranteed. Infraplex will assist with identifying “Wi-Fi dead spots” within your home and potentially suggest additional or replacement of original Wi-Fi equipment.
What is wrong with my internet?
There are a number of factors within your home that can affect your WiFi signal
I accidentally reset my router to default setting, how do I restore it?
To restore your router you will need to login with your PPPoE username and password, if you aren’t able to do so, please contact support by emailing firstname.lastname@example.org or log a ticket.
I logged a ticket a long time ago, how do I get assistance from support?
For immediate assistance on your ticket please call 010 590 8856 and select the support option.
I require my router’s password, where can I find it?
Your routers configuration information was supplied to you on your configuration and installation confirmation form. If you do not have access to this information you can call our support team at 010 590 8856.