Resources

Frequently asked questions

How do I log a ticket?

There are 2 ways in which you can log a ticket:

  1. Call our helpdesk on 086 999 0347
  2. Email our help desk support@infraplex.net
  3. Click here to log a ticket

My internet is not working, what do I do?

Check the following:

  1. Check if there is a power failure in your area
  2. Check if there is a red light on your Fibre converter, this could mean there is a break in your fibre
  3. Contact the helpdesk on 086 999 0347 to log a ticket

My internet is slow what should I do?

  1. Check how many devices you have online at the same time
  2. Call our support desk on 086 999 0347, they can check the download and uploads taking place, if they see a trend it may be advisable to upgrade your speed.

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